Status report

Canvas Users are seeing 503 errors

First Posted:

2024-09-16
1:44 pm

Last Updated:

2024-09-19
12:29 PM

At 1:18 PM EST (9/16/24) – We are aware of reports regarding potential service degradation impacting Canvas. Canvas is reporting that some users may be getting page errors when accessing Canvas DocViewer and/or the SpeedGrader. Our team is currently investigating the issue and working towards a swift resolution. We apologize for any inconvenience.

At 1:33 PM EST (9/16/24) – Canvas is reporting that they have identified the problem and have implemented a permanent fix. We are pleased to advise you that services for the DocViewer in Canvas have been fully restored.

Additional Resources

CIRT that hopes our Knowledge Base and Online Learning Support Team can provide you with the information you need during outages or scheduled downtime. We post changelogs, status reports, and important notifications over here. For workarounds during downtime, or if you are experiencing an issue unrelated to this page, please contact us at cirtlab@unf.edu (904-620-3927).

First Posted:

2024-09-16
1:44 pm

Last Updated:

2024-09-19
12:29 PM

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Phone: (904) 620-3927
Email: cirtlab@unf.edu

Center for Instruction and Research Technology
University of North Florida
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Jacksonville, FL 32224

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