Issue with Honorlock Chat

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At 2:15 PM EST (8/08) – We are aware of reports regarding potential service degradation impacting Canvas. Honorlock is reporting that their chat provider is currently experiencing an issue that is impacting their chat support availability. Due to this, Honorlock are unable to answer support chats at this time. They are working directly with their chat provider to resolve this issue as quickly as possible. If you need support assistance, please email support@honorlock.com and we will address your issue once support functionality is restored.

We apologize for any inconvenience this may cause. We’ll provide updates as soon as more information becomes available.

At 6:58 PM EST (8/08) – Honorlock is reporting that they have identified the problem and have implemented a permanent fix. We are pleased to advise you that services for Honorlock Chat Support have been fully restored.

Additional Resources

CIRT that hopes our Knowledge Base and Online Learning Support Team can provide you with the information you need during outages or scheduled downtime. We post changelogs, status reports, and important notifications over here. For workarounds during downtime, or if you are experiencing an issue unrelated to this page, please contact us at cirtlab@unf.edu (904-620-3927).

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