UNF Center for Instruction and Research Technology

Status report

Honorlock Chat experiencing outage.

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Last Updated:

At 11:16 AM EST (6/04/24) – We are aware of reports regarding potential service degradation impacting Canvas. Honorlock is aware of the issue with their Chat feature and is currently investigating. Users may be unable to begin a chat or connect with an Honorlock Support Agent. Please direct all support inquiries to the following email address: support@honorlock.com.

Our team is currently investigating the issue and working towards a swift resolution. We apologize for any inconvenience this may cause. We’ll provide updates as soon as more information becomes available.

At 2:34 PM EST (6/04/23) – Honorlock is reporting that they have identified the problem and have implemented a permanent fix. We are pleased to advise you that services for Honorlock Chat and Support have been fully restored.

Additional Resources

CIRT that hopes our Knowledge Base and Online Learning Support Team can provide you with the information you need during outages or scheduled downtime. We post changelogs, status reports, and important notifications over here. For workarounds during downtime, or if you are experiencing an issue unrelated to this page, please contact us at cirtlab@unf.edu (904-620-3927).

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