UNF Center for Instruction and Research Technology

Status report

Issues with Installing the Honorlock Extension from Chrome Store

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At 4:37 PM EST on 5/29/24 – We are aware of reports regarding potential service degradation impacting Canvas and proctored examination using Honorlock. Honorlock has received reports that some users are having trouble installing the Honorlock Extension. This appears to be an issue with the Google Chrome store.

Our team is currently investigating the issue and working towards a swift resolution. We apologize for any inconvenience this may cause. We’ll provide updates as soon as more information becomes available.

At 5:49 PM EST on 5/29/24 – Honorlock is reporting that they have identified the problem and have implemented a permanent fix. We are pleased to advise you that services for Honorlock and proctored examination using this tool in Canvas have been fully restored.

Additional Resources

CIRT that hopes our Knowledge Base and Online Learning Support Team can provide you with the information you need during outages or scheduled downtime. We post changelogs, status reports, and important notifications over here. For workarounds during downtime, or if you are experiencing an issue unrelated to this page, please contact us at cirtlab@unf.edu (904-620-3927).

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