UNF Center for Instruction and Research Technology

Status report

Invalid Credentials Error when Using Canvas

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At 4:11 PM EST on 5/29/24 – We are aware of reports regarding potential service degradation impacting Canvas. Canvas is reporting that some users may be encountering an “invalid credentials” error message when attempting to utilize integrations that use user-generated tokens.

Our team is currently investigating the issue and working towards a swift resolution. We apologize for any inconvenience this may cause. We’ll provide updates as soon as more information becomes available.

At 4:35 PM EST on 5/29/24 – Canvas is reporting that they have identified the problem and have implemented a permanent fix. We are pleased to advise you that services for Canvas have been fully restored.

Additional Resources

CIRT that hopes our Knowledge Base and Online Learning Support Team can provide you with the information you need during outages or scheduled downtime. We post changelogs, status reports, and important notifications over here. For workarounds during downtime, or if you are experiencing an issue unrelated to this page, please contact us at cirtlab@unf.edu (904-620-3927).

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