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UNF Center for Instruction and Research Technology

Status report

Honorlock’s Live Chat provider experiencing service outage

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4/02/24 at 15:53 EDT – Honorlock’s Live Chat provider is reporting an outage of their service. Currently, the issue is being investigated by Honorlock, and they hope to have a resolution soon. In the meantime, please direct all students to submit their support inquiries via email to support@honorlock.com for assistance.

4/02/24 at 18:10 EDT – Honorlock’s Live Chat provider has identified the problem, and a fix has been implemented. Honorlock Support is reporting that their agents are now able to receive live chats from users. This incident has been resolved. Users can resume utilizing the Live Chat feature of Honorlock Support.

Additional Resources

CIRT that hopes our Knowledge Base and Online Learning Support Team can provide you with the information you need during outages or scheduled downtime. We post changelogs, status reports, and important notifications over here. For workarounds during downtime, or if you are experiencing an issue unrelated to this page, please contact us at cirtlab@unf.edu (904-620-3927).

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