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UNF Center for Instruction and Research Technology

Status report

Zoom Cloud Recording Retention Change

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Last Updated:

UNF is enabling an updated storage and retention schedule for Zoom meeting and webinar cloud recordings. 

What is happening? 

Starting Thursday, December 1, 2022, all Zoom Cloud Recordings can only be retained for 365 days from the date of the recording. After 365 days, recordings will be deleted from Zoom Cloud Storage. 

On December 1, any existing Zoom Cloud recordings older than 365 days will be moved to your Zoom account’s recording trash folder. Recordings are held in the trash folder for 30 days and then permanently deleted. During those 30 days, you can recover any needed recordings before they are permanently deleted.

Instructions to Recover Recordings:
https://support.zoom.us/hc/en-us/articles/216378863-Recover-a-deleted-cloud-recording

Options to retain recordings for long-term use appear below. Please refer to the Data Privacy Office’s page https://www.unf.edu/its/info/zoom-privacy.html on Zoom Recordings for details and considerations regarding FERPA and Public Records. 

Why is this happening?  

Over the last two years Zoom has played a significant role for students, faculty, and staff across our campus. Because of this UNF’s Zoom cloud recording storage has reached its storage limit.  

Who is impacted?  

All Faculty and Staff who have made Cloud recordings in Zoom. Student Zoom accounts are unaffected as students are not licensed for cloud recording. Zoom recordings made to a computer’s local storage (hard drive) are not impacted by this retention schedule. 

How does this affect my Zoom Cloud recordings?  

Existing Zoom meetings and webinars recorded beforeDecember 1, 2021 will expire immediately and be moved to Zoom’s recording trash for 30 days until permanent deletion.  

New recordings of Zoom meetings and webinars afterDecember 1, 2021 will expire and be moved to Zoom’s recording trash after 365 total days of being stored.   

What can I do to save my recordings?  

There are several ways to retain Zoom recordings. A common method is to download the recordings you’d like to keep to OneDrive or to an external flash drive or other storage device connected to their computer. 

Visit the UNF Zoom Cloud Recording Retention https://www.unf.edu/its/knowledgebase/Zoom/recording-retention.html page for instructions on each download method. 

Contact the ITS Help Desk with any questions or help you may need with saving your recordings.   

Additional Resources

CIRT that hopes our Knowledge Base and Online Learning Support Team can provide you with the information you need during outages or scheduled downtime. We post changelogs, status reports, and important notifications over here. For workarounds during downtime, or if you are experiencing an issue unrelated to this page, please contact us at cirtlab@unf.edu (904-620-3927).

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Did You Know?

You can bookmark this page and check back for regular updates. You can also view interruption histories at the ITS Help Desk.

Need More Help?

Looking for a workaround? Experiencing an issue not yet reported? Contact the OLS team via email, phone, or chat below.

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