Some users are unable to reach out to the Instructure/Canvas support team via phone. Chat and email support to Instructure is still available. Instructure is aware of the issue and is posting their own status updates here.
Note that this issue only affects users calling into Instructure/Canvas support.
CIRT and ITS support at UNF is unaffected.
CIRT that hopes our Knowledge Base and Online Learning Support Team can provide you with the information you need during outages or scheduled downtime. We post changelogs, status reports, and important notifications over here. For workarounds during downtime, or if you are experiencing an issue unrelated to this page, please contact us at cirtlab@unf.edu (904-620-3927).
You can bookmark this page and check back for regular updates. You can also view interruption histories at the ITS Help Desk.
Looking for a workaround? Experiencing an issue not yet reported? Contact the OLS team via email, phone, or chat below.
Contact Us
Phone: (904) 620-3927
Email: cirtlab@unf.edu
Center for Instruction and Research Technology
University of North Florida
1 UNF Drive
Jacksonville, FL 32224
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