UNF Center for Instruction and Research Technology

CIRT Knowledge Base

Status Reports

No Critical Issues Reported

If you are experiencing an issue that CIRT hasn’t yet reported, you may want to double-check the ITS Helpdesk or scroll through the third-party status feed below. Sometimes, third-party tools self-report on issues before we catch wind.

If you need additional support, or if you are experiencing an issue unrelated to this page, please contact us at cirtlab@unf.edu (904-620-3927).

Updates & Information

This Status Page contains technical notifications related to Canvas, its integrations, and third-party tools often used by UNF instructors. Scroll down for more…

Important Notification

The Discussions and Announcements redesign will be enforced starting the beginning of Summer 2024. This feature update enhances the Canvas experience within Discussions and Announcements including user interface updates and new Discussions functionality, with no existing functionality for Discussions or Announcements being lost. Visit our blog to read more.

2024-05-14 10:10:16
Important Notification

The following Fall 2018 courses will be deleted during the May 2024 intersession:

Fall 2018
Fall 2018 – First Half
Fall 2018 – Second Half

Term-based courses created in UNF’s Canvas LMS are retained for five years after the end of the term in which the course section was offered. Once the retention period passes, the term-based course is deleted during the next intersession, including all content and records of student activity.  

Questions about the Canvas Data and Account Retention Policies can be directed to cirtlab@unf.edu. Read more about UNF Canvas Policies on the CIRT website.

2024-03-25 18:29:05
Release Notes

In this Canvas release (18 May), the Rich Content Editor features a Find and Replace plugin. Additionally, when Exporting Course Content, New Quizzes are now included in Common Cartridge exports and Course Content export files as XML file type.

2024-05-16 09:02:41

_ Resolved Incidents |

The following timeline lists the past 10 resolved incidents.
For additional information on older incidents, please contact cirtlab@unf.edu.

15 May 2024
Turnitin Service Degradation (5/15/24)
22 April 2024
Turnitin Service Incident
22 April 2024
Incident Report for zyBooks
13 April 2024
Rollcall Attendance not updating grades
05 April 2024
Canvas Service Degradation
03 April 2024
Canvas Degradation (Resolved)
02 April 2024
Honorlock's Live Chat provider experiencing service outage
14 February 2024
Turnitin Services Incident
14 February 2024
McGraw-Hill Connect Issue
24 October 2023
Issue with Pearson Direct Integration
Status Reports
Platform Updates
Release Notes
Service Incidents

The below RSS feed aggregates recent status-related news from many of the tools used by UNF instructors. The feed is provided for convenience and the information within should be taken with some caution (not everything here may be relevant to our Canvas installation). Furthermore, not every third-party tool provides public status information. So, this list may be incomplete. If you are experiencing issues with a particular product or service, or if you have any questions about updates posted by a third-party, please email cirtlab@unf.edu and let us know.

Tech Check

Experiencing an issue that hasn’t been posted? Use the links below to check up on tools with their own status pages…