No Critical Issues Reported
If you are experiencing an issue that CIRT hasn’t yet reported, you may want to double-check the ITS Helpdesk or scroll through the third-party status feed below. Sometimes, third-party tools self-report on issues before we catch wind.
If you need additional support, or if you are experiencing an issue unrelated to this page, please contact us at cirtlab@unf.edu (904-620-3927).
Updates & Information
This Status Page contains technical notifications related to Canvas, its integrations, and third-party tools often used by UNF instructors. Scroll down for more…
We have become aware of a recent issue affecting the Late Grade Policy feature in Canvas. This issue is actively occurring when conducting a course import/course copy of a previous semester course materials to a new course if the Late Grade Policy is enabled. Canvas is automatically applying the Late Grade Policy to all assignments and treating them as past due while posting a late grade during import – even if the assignment dates are future dates.
Canvas is currently aware of it, and they are currently working on a resolution. However, to avoid this issue, we at CIRT recommend the following workaround for the time being:
- Disable the Late Grade Policy. Before importing course content from a previous course that uses the Late Grade Policy, ensure that the policy is disabled in that course.
- Next, you will need to navigate to your Course Settings and perform a Course Import/Course Copying.
- Once the import is complete, you can re-enable the Late Grade Policy if desired and adjust the settings as needed for the current course.
While Canvas is actively working to address this glitch, CIRT is happy to assistance with any faculty member who needs assistance importing Canvas content to their upcoming courses. Faculty are encouraged to reach out to us via email (cirtlab@unf.edu) or a virtual appointment. CIRT will provide any updates as soon as a resolution is available.
Thank you for your patience and understanding.
The following Spring 2019 courses will be deleted during the May 2024 intersession:
Summer 2019 |
Summer 2019 – A |
Summer 2019 – B |
Summer 2019 – 8 Week |
Summer 2019 – 10 Week |
Term-based courses created in UNF’s Canvas LMS are retained for five years after the end of the term in which the course section was offered. Once the retention period passes, the term-based course is deleted during the next intersession, including all content and records of student activity.
Questions about the Canvas Data and Account Retention Policies can be directed to cirtlab@unf.edu. Read more about UNF Canvas Policies on the CIRT website.
Canvas sent out an incident notification on Tuesday (8/20) indicating that the “Disallow Threaded Replies” setting for Canvas Discussions was enabled and locked-on to some discussions in all regions of the US. This kept Canvas users from being able to add threaded replies on discussions, and teachers and admins were also unable to modify the setting on their discussions to allow threaded responses. While Canvas Engineers implemented a fix to resolve the immediate issue, some discussions remained in a permanent state that prevented threaded replies.
At this time, there is no way to fix this issue except for creating a whole new discussion post where those legacy settings described above do not applied. Instructors may need to recreate future discussion posts that have been imported prior August 19, 2024, to counteract this hidden disable replies setting from being applied to the post. Faculty can test their Discussion Post by utilizing the Test Student feature in Canvas, make an attempt, and resetting their attempt.
CIRT is happy to assist any faculty! We encourage faculty to email cirtlab@unf.edu and provide your course information as well as a list of all discussions post affected. Or you can schedule an appointment using our Bookings Page.
Flip will be retiring their website and mobile apps by September 30, 2024. Unfortunately, this means that the Canvas integration of Flip will no longer be functional within our LMS platform. Read more about this change and about alternatives to Flip in our recent letter to faculty.
At 1:18 PM EST (9/16/24) – We are aware of reports regarding potential service degradation impacting Canvas. Canvas is reporting that some users may be getting page errors when accessing Canvas DocViewer and/or the SpeedGrader. Our team is currently investigating the issue and working towards a swift resolution. We apologize for any inconvenience.
At 1:33 PM EST (9/16/24) – Canvas is reporting that they have identified the problem and have implemented a permanent fix. We are pleased to advise you that services for the DocViewer in Canvas have been fully restored.
On the week of September 2nd, Honorlock will be releasing an update for their web application (10.12.0) and their extension (6.38.0). A few notable changes included in this release are:
• Expanded Speech Detection: supercharged Speech Detection with hundreds of new phrases. This means even better accuracy in detecting potential exam integrity issues.
• Webcam Detection Fix: resolved the issue where exams could start without a webcam.
The release is scheduled for 8:00am EST and expected to last 60 minutes with no downtime. A full list of the additional updates included in this release can also be found HERE.
_ Resolved Incidents |
The following timeline lists the past 10 resolved incidents.
For additional information on older incidents, please contact cirtlab@unf.edu.
The below RSS feed aggregates recent status-related news from many of the tools used by UNF instructors. The feed is provided for convenience and the information within should be taken with some caution (not everything here may be relevant to our Canvas installation). Furthermore, not every third-party tool provides public status information. So, this list may be incomplete. If you are experiencing issues with a particular product or service, or if you have any questions about updates posted by a third-party, please email cirtlab@unf.edu and let us know.
Tech Check
Experiencing an issue that hasn’t been posted? Use the links below to check up on tools with their own status pages…