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UNF Center for Instruction and Research Technology

CIRT Knowledge Base

Status Reports

No Critical Issues Reported

If you are experiencing an issue that CIRT hasn’t yet reported, you may want to double-check the ITS Helpdesk or scroll through the third-party status feed below. Sometimes, third-party tools self-report on issues before we catch wind.

If you need additional support, or if you are experiencing an issue unrelated to this page, please contact us at cirtlab@unf.edu (904-620-3927).

Updates & Information

This Status Page contains technical notifications related to Canvas, its integrations, and third-party tools often used by UNF instructors. Scroll down for more…

Important Notification

On and after 12/20/23: CIRT will be uninstalling all instances of Badgr Free from Canvas (in all courses that previously used this tool). See this blog post to learn more about how this change might affect you.

2023-11-28 13:00:10
Important Notification

The following Summer 2018 courses will be deleted during the December 2023 intersession:

Summer 2018
Summer 2018 – A
Summer 2018 – B
Summer 2018 – 8 Week
Summer 2018 – 10 Week

Term-based courses created in UNF’s Canvas LMS are retained for five years after the end of the term in which the course section was offered. Once the retention period passes, the term-based course is deleted during the next intersession, including all content and records of student activity.  

Questions about the Canvas Data and Account Retention Policies can be directed to cirtlab@unf.edu. Read more about UNF Canvas Policies on the CIRT website.

2023-09-19 21:59:49
Important Notification

Turnitin – the anti-plagiarism LTI installed in UNF’s instance of Canvas – recently added an AI-Detection feature described by the vendor as having the ability to “evaluate student writing for the presence of AI-generated text.” UNF has not turned this feature on because, while the creators of various AI-Detection tools assert that they can accurately identify AI-generated content with 98% to 99% accuracy, third-party evaluations reveal higher rates of false positives associated with these tools. CIRT’s own internal testing also revealed high rates of false negatives (instances in which tools fail to detect the use of artificial intelligence altogether).

2023-08-09 08:52:05

_ Resolved Incidents |

The following timeline lists the past 10 resolved incidents.
For additional information on older incidents, please contact cirtlab@unf.edu.

24 October 2023
Issue with Pearson Direct Integration
25 September 2023
Authentication Login Issues
22 June 2023
Turnitin Similarity Report Service Incident
12 May 2023
Issues with Accessing Canvas LMS
22 March 2023
Qualtrics Distribution Issues
02 March 2023
Canvas May Be Experiencing Intermittent Outages
23 February 2023
Canvas Users are Experiencing 500 Errors
07 November 2022
Canvas Studio Issues with Closed Captioning
24 October 2022
Canvas Users are Experiencing 500 Errors
20 October 2022
Canvas Errors when uploading SCORM files
Status Reports
Platform Updates
Release Notes
Service Incidents

The below RSS feed aggregates recent status-related news from many of the tools used by UNF instructors. The feed is provided for convenience and the information within should be taken with some caution (not everything here may be relevant to our Canvas installation). Furthermore, not every third-party tool provides public status information. So, this list may be incomplete. If you are experiencing issues with a particular product or service, or if you have any questions about updates posted by a third-party, please email cirtlab@unf.edu and let us know.

Tech Check

Experiencing an issue that hasn’t been posted? Use the links below to check up on tools with their own status pages…