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UNF Center for Instruction and Research Technology

Support Document

Honorlock / Getting Started

Summary

Honorlock is the online proctoring service adopted for use with Distance Learning courses. Honorlock provides services similar to what a student would experience when visiting a testing center, with identity verification and capture of that ID, and monitoring and recording of the testing environment, which may include a room scan of the surrounding exam environment. The service uses a Chrome extension and records the webcam and screen activity during the exam period.

Tips

Honorlock is only available for use in Distance Learning courses. Instructors must contact CIRT to have this tool installed, even if it has been used for the same course in a previous term. 

Getting Started with Honorlock

  1. Email cirtlab@unf.edu to request assistance with getting Honorlock set up in your course.
  2. Include the following information in your syllabus:

    This course will use Honorlock proctoring for some exams. Honorlock records the visual, audio, and desktop aspects of your exam, and you may be required to perform a room scan. You will need a laptop or desktop computer, webcam, and microphone in order to use this tool. Chrome is the only compatible browser and you will need to install the Honorlock extension; Honorlock also requires an up-to-date OS. You will be required to perform an ID verification as part of the test taking process. Acceptable forms of identification include government-issued ID cards, school-issued ID cards, or passports. Additional information, FAQs, and important updates to minimum system requirements can be found on UNF’s Student Honorlock Information page.

  3. Consult the Honorlock Best Practices document for syllabus language, links to instructor and student guides, and steps for enabling your exams and reviewing results.
  4. Create a Practice Quiz for students and require that they complete it before the first exam. This will allow students to correct any technical issues.
  5. Develop your exam using Canvas Quizzes, and then enable it with Honorlock.
  6. After students have taken the exam, view the exam results and review any student videos through the Honorlock link in your Canvas course.

Honorlock System Requirements for Students

  • A laptop or desktop computer (not a tablet), webcam, and microphone
  • A stable and reliable internet connection
  • Chrome is the only compatible browser (make sure third party cookies are enabled)
  • Students need to install the Honorlock extension
  • Mac users should refer to the Student FAQs for additional system preferences that may need to be adjusted for webcams

Honorlock no longer supports operating systems Windows 8, Windows 8.1, Mac OSX 10.11 and Mac OSX 10.12. If any students are using one of those operating systems, they will need to update their system in order to take exams with Honorlock. Students can check that they are able to run Honorlock by going to Honorlock’s Support page and running the System Check. If an upgrade is necessary, students can find information and guidance about the process by visiting the Honorlock Minimum System Requirements webpage. Students can receive support by contacting the UNF ITS Helpdesk at helpdesk@unf.edu.

Honorlock Privacy

Honorlock uses a Chrome extension and records the webcam and screen activity during the exam period. Honorlock’s privacy statement addresses how the use of the Chrome extension helps to protect student data and how they address other privacy issues.

UNF’s contract with Honorlock includes protection for students’ personal information. Any data provided to or collected by Honorlock during a proctoring session is subject to the protections of FERPA and may only be used by Honorlock for the purpose of providing the proctoring services. Recorded proctoring sessions are deleted after the time for grade appeal has passed. Honorlock’s statement on FERPA can be found here.

Honorlock Support Information

Honorlock support can be reached through email at support@honorlock.com, or via the live-chat option through the Honorlock link in Canvas.

Students can reach out to UNF Information Technology Services at helpdesk@unf.edu for troubleshooting assistance. For questions about the service itself, students can use the live-chat option either during their test, or through the Honorlock link in Canvas.

Instructors can email cirtlab@unf.edu for support with exam creation or assistance with Honorlock usage.

Honorlock Usage and Support Guides

Consult the student page for information on Honorlock for students.

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